Defining the S&OP process
13. Performance catalogue
14. Defining Key Performance Indicators – KPIs
15. Roles and responsibilities
16. Agenda for workshop with focus on behavior
17. Listened levels
18. Team composing
19. Defining Key Behavioral Indicators – KBIs
20. Assumptions for success
![](http://www.salesandoperationsplanning.dk/wp-content/uploads/2019/03/LYS-Defining-the-SandOP-process-300x178.png)